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Compared to the original scheduled arrival time

This decides whether the airline can refuse to pay

Why does the reason matter?
Airlines don't owe compensation for a delay or cancellation caused by an "extraordinary circumstance" — genuinely external events like bad weather, security threats, or a third-party strike. A technical fault is usually NOT extraordinary, even though airlines often say otherwise: case law treats routine mechanical problems as an ordinary cost of running an airline. The airline has to prove the exemption applies, not the other way round.

Only matters if you departed from outside the EU/UK — skip the guesswork otherwise

Compensation

Select two airports

Estimate for reference only, not verified proof — check the sources below, and their access date, before relying on this for a claim or filing.

    Turkish Airlines delay compensation

    When Turkish Airlines has to pay for a delayed, cancelled or overbooked flight, how much, and how to claim.

    Turkish Airlines is licensed in Turkey, so it is covered only on flights departing an EU, EEA, Swiss or UK airport; flights into Europe from outside it are not covered. A covered flight that arrives 3 or more hours late, is cancelled at short notice or overbooked earns a fixed €250, €400 or €600 by distance (£220, £350 or £520 under UK261), unless the cause was genuinely extraordinary, such as bad weather or an air traffic control restriction. On flights over 3,500 km, a delay of 3 to 4 hours earns half.

    Reviewed by RuleCost Editorial Team. Rules for 2026, updated 18 Sept 2026.

    How to use it

    1. 1Enter the departure and arrival airports.
    2. 2Choose what happened and how late you arrived.
    3. 3Pick the reason the airline gave and read the amount — the calculator can also draft the claim letter.

    Which Turkish Airlines flights are covered

    Departing an EU, EEA or Swiss airport (Frankfurt → New York)EU261
    Arriving in the EU from outside (New York → Frankfurt)Not covered
    Departing a UK airport (London → New York)UK261
    Arriving in the UK from outside (New York → London)Not covered

    Claim from Turkish Airlines directly

    Turkish Airlines takes compensation claims through its general customer relations form (we found no separate EU261 form): turkishairlines.com. Have your booking reference, flight number and date ready. Claiming directly is free, and the complaint letter from the calculator above sets out the regulation and the amount.

    What a delay from Turkish Airlines's IST base is worth

    ToDistanceCompensation
    London (LHR)2,487 kmNot covered
    Paris (CDG)2,212 kmNot covered
    Amsterdam (AMS)2,183 kmNot covered
    Frankfurt (FRA)1,837 kmNot covered
    Barcelona (BCN)2,218 kmNot covered
    Palma de Mallorca (PMI)2,201 kmNot covered
    Rome (FCO)1,371 kmNot covered
    Athens (ATH)553 kmNot covered
    Tenerife South (TFS)4,341 kmNot covered
    Hurghada (HRG)1,635 kmNot covered
    Dubai (DXB)3,030 kmNot covered
    New York JFK (JFK)8,026 kmNot covered
    Bangkok (BKK)7,514 kmNot covered

    From IST, for a delay of 3 hours or more at the final destination (more than 4 hours over 3,500 km, or the amount is halved), not caused by extraordinary circumstances. It shows the amount by distance, not that Turkish Airlines flies every route. Open the full calculator · All airports and airlines

    Questions

    Does Turkish Airlines have to pay compensation for a delayed flight?
    Yes, on a covered flight that reaches its final destination 3 or more hours late, unless Turkish Airlines proves the cause was extraordinary and couldn't have been avoided with all reasonable measures.
    How much compensation can I get from Turkish Airlines?
    A fixed amount per passenger, set by distance: €250 up to 1,500 km, €400 up to 3,500 km and €600 beyond under EU261, or £220, £350 and £520 under UK261. It doesn’t depend on the ticket price.
    Is a technical problem an extraordinary circumstance?
    Usually not. The EU Court of Justice has ruled that technical problems arising from normal operation of the aircraft are part of an airline’s ordinary business, so they don’t excuse it. Weather, air traffic control restrictions, security risks and strikes by outside staff can.
    How do I claim from Turkish Airlines?
    Write to Turkish Airlines first, through its own claim form or customer relations, with your booking reference and flight number — the calculator above can draft the letter. If it refuses or doesn't answer, escalate to the enforcement or dispute resolution body in the country of departure. Time limits depend on the country.